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Terms and Conditions

Little Oak Vineyard

Terms and Conditions

Little Oak Vineyard Ltd provides website (the “Site”) content subject to the following terms and conditions (the “Terms”). We may change these Terms without notice, so please check back from time to time. These Terms were last updated on March 2021. By accessing and using this Site, you agree to these Terms. 

Security

All connections to the Site use SSL encryption to protect your details. Card payments are securely handled by SquareUp, a third party card processing service.

Data Protection, Privacy and GDPR

Any information collected about you by the Site will only be used lawfully and in accordance with relevant Data Protection and GDPR legislation.

We use Google analytics to collect anonymous statistics to help us understand Site visitor needs and improve the site. Information provided during the registration or order processes will not be passed on to any third party or used for marketing purposes, unless consent has been specifically granted by the registered user or customer.

Products and Availability

All products are subject to availability.  In the event that goods you have ordered are not in stock we will contact you as soon as possible.

Age Restrictions

It is an offence for persons under the age of 18 to purchase alcohol. By placing an order you confirm that you are over 18 years old. Little Oak Vineyard reserves the right to pass on purchaser information to appropriate authorities if this is required by law.

Cancellation & Refund Policy

We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.

You may cancel your order for any reason, provided:

  • You, or the recipient, notifies us of your cancellation in writing/email to the address on our Contact page within 7 working days of delivery.
  • The goods remain unused and the packages or boxes remain unopened.
  • You, or the recipient, retain and take responsible care of the goods until you return them.
  • You return all packaged item(s) to Little Oak Vineyard to the address on the Contact page. Please note you will be liable for the original and any postage/carrier costs incurred as a result of returning items to Little Oak Vineyard and you should ensure that you obtain proof of dispatch when sending items back.

A refund can only be provided for items received by Little Oak Vineyard in perfect condition.